Refund policy
Return and Refund Policy
At Anglian Pharma we want you to be completely happy with your order. This policy explains your rights and how to return a product.
1. Your right to cancel
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it, without giving a reason.
Our products are food supplements, which are sealed for health and hygiene reasons. Once a product's seal has been opened or broken, it cannot be returned unless it is faulty.
2. Faulty, damaged or incorrect items
If your order arrives damaged or faulty, or you receive the wrong item, please email us within 30 days of delivery with your order number and a photo of the problem. We will offer a replacement or a full refund, including any delivery costs. This does not affect your statutory rights under the Consumer Rights Act 2015.
3. How to return an item
- Email contact@anglianpmt.com with your order number and the item you wish to return.
- We will confirm your return and send you the returns address.
- Send the item back unopened, in its original packaging, within 14 days of telling us you wish to cancel.
Unless the item is faulty or incorrect, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
4. Refunds
Once we receive and inspect your return, we will refund you within 14 days to your original payment method. For a cancelled order, we refund the price of the product and the standard delivery charge.
5. Items we cannot accept for return
- Products with an opened or broken seal, unless faulty
- Items returned more than 14 days after you told us you wished to cancel
- Items not purchased directly from anglianpmt.com
6. Contact us
If you have any questions about returns or refunds, please contact us:
Anglian Pharma
Email: contact@anglianpmt.com