Shipping policy
Shipping Policy
Anglian Pharma ships from the United Kingdom to customers worldwide.
1. Order processing
Orders are usually dispatched within 1–2 working days (Monday to Friday, excluding UK bank holidays). Orders placed after 12 noon, or at the weekend, are processed the next working day. You will receive an email with tracking details once your order has been dispatched.
2. UK delivery
| Service | Cost | Typical delivery |
|---|---|---|
| Standard | £4.99, free on orders of £50 or more | 2–4 working days |
| Express | £6.99 | 1–2 working days |
| Subscription orders | Free | 2–4 working days |
3. International delivery
| Destination | Cost | Typical delivery |
|---|---|---|
| European Union | £14.99 | 5–10 working days |
| UAE, USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Switzerland, Norway | £23.99 | 7–14 working days |
| All other countries | DHL Express or FedEx, calculated at checkout | Shown at checkout |
4. Customs, duties and taxes
International orders may be subject to import duties, taxes or customs charges in the destination country. These are set by local authorities, are not included in our prices or shipping charges, and are the responsibility of the customer. Some countries restrict the import of food supplements, so please check your local rules before ordering.
5. Delivery delays
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers, customs checks, severe weather or other events outside our control.
6. Incorrect addresses and lost parcels
Please check your delivery address carefully at checkout. We cannot be responsible for orders sent to an incorrect address supplied by the customer. If your tracking has not updated for 7 working days, or your parcel has not arrived within the expected time, please contact us and we will investigate with the courier.
7. Damaged items
If your order arrives damaged, please see our Return and Refund Policy or contact us within 30 days of delivery.
8. Contact us
Anglian Pharma
Email: contact@anglianpmt.com